# Fixing A Business Application After A Facebook Api Error

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Primary category: Common Tasks
All categories: Common Tasks, Integration, No Code, Bug Fixes & Support, What We Can Do
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## Description
In the dynamic realm of digital solutions, unforeseen challenges can disrupt the smooth operation of even the most well-designed applications. Recently, we were confronted with a compelling case involving a client's Instagram contest application that suddenly ground to a halt, pointing to a critical issue stemming from the Facebook API. Business Challenge: The client's Instagram contest application abruptly ceased to function due to an issue originating from the Facebook API. Our Approach: In diagnosing the root cause of the malfunction, we scrutinized the data in response to API queries. It became evident that a Facebook API error resulted in a consistently empty "permalink" field for all media objects. This finding was corroborated through research in alternative sources, revealing a widespread problem with no available solutions. The resolution came through the creation of a new user token and transitioning the integration to a new authentication method. Outcome: The application's functionality was successfully restored, ensuring a seamless user experience once again.

## Good fit
- Shopify merchants who need practical implementation, repair, automation, or optimization work.
- Teams that need store-safe changes with clear handoff notes.
- Operators who need a service scoped into a concrete implementation path.

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