# Restore Customer Access to Bold Subscriptions on Shopify

Canonical human URL: https://ecommerce-works.shop/services/restore-customer-access-to-bold-subscriptions-on-shopify
Markdown URL: https://ecommerce-works.shop/ai/services/restore-customer-access-to-bold-subscriptions-on-shopify.md
Primary category: Common Tasks
All categories: Common Tasks, Integration, Payment, Plugins, Subscriptions, Bug Fixes & Support, What We Can Do
Indicative price: custom scope or package based.

## Description
Today, we're excited to share a recent success story where we swiftly resolved a critical issue for one of our valued customers. The problem at hand involved a loss of access to managing a BOLD subscription through their customer portal. Here's how we tackled the challenge and successfully restored their subscription management capabilities. A customer reached out to us regarding an issue where they lost access to managing their BOLD subscription through the customer portal. What we did: We contacted BOLD support and found out that the New customer account feature is temporarily not supported by the BOLD application. We reverted to the previous settings in Shopify by enabling Classic customer accounts and explained the situation to the customer. Outcome: Website users once again have access to manage their BOLD subscription.

## Good fit
- Shopify merchants who need practical implementation, repair, automation, or optimization work.
- Teams that need store-safe changes with clear handoff notes.
- Operators who need a service scoped into a concrete implementation path.

## Related human pages
- [Services index](https://ecommerce-works.shop/services)
- [Common Tasks](https://ecommerce-works.shop/services/common-tasks)
- [Contact](https://ecommerce-works.shop/contact): Use this page for project-specific scoping.