Answers to the questions we get most often
Everything you need to know about our services, pricing, delivery models, and ongoing support.
Pricing3
Can pricing be custom?
Yes. While we have standard hourly rates, we can create custom proposals for larger scopes or long-term partnerships. Contact us to discuss your goals.
Do you offer fixed-scope projects?
Yes. Fixed-scope delivery is available when the goals, deliverables, and acceptance criteria are clear enough to estimate.
Are there setup or hidden fees?
No hidden fees. We confirm the scope, payment model, and any third-party costs before work begins.
Hourly Packages4
How do hourly packages work?
You pre-purchase a block of hours and use it for eligible Shopify work. We track progress and report what was done.
Can unused hours roll over?
Standard packages include a validity period. Rollover availability depends on the active project and package terms.
Can I buy more hours later?
Yes. You can add another package when your current block is running low.
What happens after each task?
You receive notes about what changed, what was delivered, and suggested next steps when relevant.
Delivery Model3
How quickly can you start?
Timing depends on current capacity and the type of request. Urgent or small tasks can often start faster than larger builds.
Do you work with existing Shopify stores?
Yes. We work with both new stores and existing Shopify stores that need improvements, fixes, integrations, or support.
Do you need access to our Shopify admin?
Usually yes for implementation work. We only request the access needed for the agreed scope.
Support3
Can you help after launch?
Yes. Ongoing support, maintenance, and improvement work can be handled through hourly packages or custom retainers.
Who performs the work?
Work is handled by Ecommerce Works specialists with Shopify design, development, automation, and support experience.
Can you work with our internal team?
Yes. We can support founders, marketers, operators, designers, and existing development teams.
Subscriptions3
Do you offer monthly subscriptions?
Yes. Subscription services are available for clients who need ongoing reserved capacity.
Is there a minimum term?
Subscription terms depend on the agreement. Pricing page lists the current standard subscription model.
Can subscriptions include AI/VDB work?
AI/VDB solution development is priced separately from standard subscription services.
AI / Custom Projects3
Do you build AI tools for ecommerce?
Yes. We can help with AI agents, operational automation, product data workflows, and custom ecommerce tools.
How are custom projects priced?
Custom work is scoped after we understand goals, systems involved, risks, and delivery timeline.
Can you integrate with ERP or external systems?
Yes. We work on integrations between Shopify and external systems including ERP, shipping, data, and automation tools.