Policy
Refund Policy
This policy explains when refunds may be issued for Ecommerce Works services. Because our work is professional service delivery, refunds are assessed based on work already completed.
Effective date: January 23, 2026
Project and hourly work
If work has not started, eligible prepaid amounts may be refunded in full minus non-recoverable transaction fees.
If work has started, refunds are generally prorated based on completed milestones or consumed hours.
Subscription services
Monthly subscription fees cover reserved team capacity and planning commitments.
Partial-month refunds are generally not available once a subscription cycle has started, unless otherwise agreed in writing.
How to request a refund
Submit your request via our contact page and include project name, invoice reference, and reason for the request.
We review requests case-by-case and respond with a decision timeline and, when applicable, refund amount.
Chargebacks and disputes
Before opening a payment dispute, contact us so we can investigate and resolve the issue quickly.
We reserve the right to provide project documentation and service evidence to payment providers during dispute reviews.