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AI FOR D2C STORES AND ONLINE RETAILERS

AI FOR D2C STORES AND ONLINE RETAILERS

Automated FAQ responses in multiple languages, template-based responses for complex queries, accelerated customer response times.

We developed an AI-powered chatbot solution for a D2C store operating in multiple countries and languages, at the request of our clients.

Goals:

  • Automate responses to frequently asked questions (FAQs) in multiple languages.
  • Utilize template-based responses for more complex inquiries.
  • Accelerate customer response times.

Solution:

  • Developed a chatbot using OpenAI models.
  • Transferred knowledge (FAQs, response templates, etc.) to a dedicated database for accurate bot responses.
  • Implemented features for response validation, identifying unfamiliar questions, escalating conversations to human agents, and responding in the language of the inquiry.
  • Deployed the chatbot on the Crisp chat platform.

Initial Results:

  • Successful integration and operation of the chatbot for two weeks.
  • Active collection of feedback and performance data to evaluate results and identify potential improvements.

Timeline and Cost:

  • Development time (excluding research): 1 month.
  • Development cost: Starting from $3,000 or $350/month.
  • Cost may increase with higher conversation volumes (approximately $0.10 per dialogue).
  • Cost includes analysis, preparation, and loading of your data for responses, bot operation, support, and development of new features. Additional fees may apply for setting up and connecting new features.
  • Currently operates on Crisp, with the possibility of connecting to other chat or customer support platforms (except Reamaze).

Potential Enhancements:

  • Automatically transfer product information from the Shopify store to the bot and train it to provide product details.
  • Refine bot behavior in typical and unique scenarios.
  • Teach the bot to make decisions and initiate business processes, such as refunds or removing recipients from mailing lists.
  • Integrate the bot with ZenDesk, Gorgias, and other customer support solutions.


    Contact us for a personalized quote and to discuss your specific requirements.

Unique in this case

Multilingual Support: The bot caters to a diverse customer base by understanding and responding in multiple languages.

Scalable Knowledge Base: The dedicated knowledge base allows for easy updates and expansion of the bot's understanding.

Human Handover: Seamlessly escalates complex queries to human agents, ensuring customer satisfaction.

Alternatives, why was this solution chosen?

Rule-based Chatbots: Less flexible and require extensive manual configuration for each language and scenario.

Human-only Support: Costly and may lead to slower response times, especially during peak hours.

This solution was chosen for its flexibility, scalability, and ability to handle multilingual interactions effectively.

The Benefits

24/7 Availability: The bot provides round-the-clock support, improving customer satisfaction and reducing the burden on human agents.

Cost Savings: Automating FAQ responses frees up human agents to focus on more complex issues, leading to cost savings in the long run.

What Was Done?

  • Chatbot development using OpenAI models
  • Knowledge base creation and integration
  • Response validation and language detection implementation
  • Crisp platform integration
  • Ongoing feedback collection and improvement

Results

Successful integration and operation of the chatbot for two weeks.

Active collection of feedback and performance data to evaluate results and identify potential improvements.

$3,000
$5,000 $3,000
Sale Sold out
Taxes included.

Chat Support

Quick chat response from manager or executor

Work Plan

If the task is large - we help to prepare the terms of reference

Your Data Is Protected

We do not share your data with third parties and are willing to sign a non-disclosure agreement

Personal Account

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