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RESTORED ACCESS TO BOLD SUBSCRIPTION THROUGH CUSTOMER'S ACCOUNT

RESTORED ACCESS TO BOLD SUBSCRIPTION THROUGH CUSTOMER'S ACCOUNT

Today, we're excited to share a recent success story where we swiftly resolved a critical issue for one of our valued customers. The problem at hand involved a loss of access to managing a BOLD subscription through their customer portal. Here's how we tackled the challenge and successfully restored their subscription management capabilities.

A customer reached out to us regarding an issue where they lost access to managing their BOLD subscription through the customer portal.

What we did:
We contacted BOLD support and found out that the New customer account feature is temporarily not supported by the BOLD application.
We reverted to the previous settings in Shopify by enabling Classic customer accounts and explained the situation to the customer.

Outcome:
Website users once again have access to manage their BOLD subscription.

Unique in this case

Manage your BOLD subscription in your Shopify customer account:

  • removing a subscription
  • renewing a subscription
  • changing a payment account

Alternatives, why was this solution chosen?

It was possible to wait for the BOLD app to add support for "New Customer Account", but this would take a lot of time and during this time customers would not be able to manage their subscription.

The Benefits

The BOLT app works smoothly with a "Standard custom account".

What Was Done?

Together with the support of the BOLD application, it was found out that the app does not support the new functionality of Shopify, namely the “New Customer Account”, so we returned the "Standard Customer Account".

Results

The operation of the BOLD application has been restored. Customers once again have access to manage their subscription.

$70
$70
Sale Sold out
Taxes included.

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