Restore Customer Access to Bold Subscriptions on Shopify

Today, we're excited to share a recent success story where we swiftly resolved a critical issue for one of our valued customers. The problem at hand involved a loss of access to managing a BOLD subscription through their customer portal. Here's how we tackled the challenge and successfully restored their subscription management capabilities. A customer reached out to us regarding an issue where they lost access to managing their BOLD subscription through the customer portal. What we did: We contacted BOLD support and found out that the New customer account feature is temporarily not supported by the BOLD application. We reverted to the previous settings in Shopify by enabling Classic customer accounts and explained the situation to the customer. Outcome: Website users once again have access to manage their BOLD subscription.